Telenor Sweden have upgraded to the latest mBOSS Coverage Portal (v5.0). The upgrade, based on the latest framework marks a major improvement for usability, scalability and performance. The new portal works seamlessly across PC’s, tablets and phones, providing subscribers the flexibility of how they connect with Telenor in the case of network enquiries.
Telenor have two variants of the Coverage Portal deployed: Coverage Maps and the Network Status Maps.
Network Status Maps offer subscribers the opportunity to check network disturbance information in an intuitive yet powerful map interface. Updated in real-time from your operational systems, it is an excellent way of redirecting network related calls away from your care advisor and operational staff while also making subscribers feel empowered to avoid phone calls to customer care and quickly answer questions on their own.