Network Complaints Handling

Turn your network complaints from noise to knowledge

Network complaints hold valuable insight, that when harnesed can become a valuable asset in network investigation. The challenge is dealing with high volumes efficiently while making the customer feel important in the process.

mBOSS CET offers an end to end solution for capturing and managing your customers feedback on network coverage and service performance. mBOSS CET integrates seamlessley with your existing ticketing or reporting systems, ensuring you maintain control and visibility but benefit from a streamlined ticket handling process.

MultipleInputs

Optimised customer facing interfaces for every usage

mBOSS CET offers unique interfaces designed for all your complaint and feedback channels. From your customers handset, operator website, retail outlets and customer care front line. Tickets raised on our handset client benefit from capturing vital network information aiding your engineers in the triage and investigation process. Your customers start to become an extension of your field engineer team, reporting the network as they see it.

One interface to do it all. Analyse, manage, and respond to tickets in one go

mBOSS CET is not your typical ticket management tool. Along side common ticket management features, users have a wealth of realtime, geographic network information to analyse while processing them.

No more switching between various expert systems to identify links between a customers experience and network inconsistencies. With CET it’s immediately available, and it supports investigating multiple tickets in bulk making geographically related issues even faster to manage.

Numbers-1-icon
fastforward

Automate the ticket analysis and classification process

With the wealth of network data in the mBOSS system, the CET ticket analysis engine can lighten the load of ticket investigation even more.

With it’s flexible interface, you control the rules that correlate common network problems such as limited coverage offering or realtime network disturbances with a customers complaint. It’s the same investigation you can do in the CET portal, but automated.

Reporting that you can act on immediately

Custom Design

Build your own reports based on any attribute

filter

Filter and drill down to focus on specifics

report

Visualise trends geographically highlighting shifts that highlight unnoticed network degradation or customer perception.