Collect and exchange data tickets from a wide variety of sources.
Automated analysis and response handling to reduce costs and improve satisfaction
Purpose designed interface for managing and analysing tickets
Intuitive to use analysis, requiring less training than typical engineering or expert tools that would otherwise be used to perform analysis.
Flexible integration options to collect customer cases from multiple sources.
Real-time data feeds from the network sources building confidence in the system.
Assign, resolve, add notes or provide feedback to the customer. CET is designed to handle the most common case management functions both simply, but also in bulk.
Robust and scalable, running on a small hardware footprint but capable of handling a very high user load.
Automated analysis and customer response based on definable rules.